Privacy Policy
We take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it.
Last Updated: January 1, 2025 | Effective Date: January 1, 2025
Summary: Wisemedia (wisemediaindia.com) collects only the minimum data needed to deliver our services. We do not sell your data. We do not share your personal information with third parties except as required to provide our services or as required by law.
1. Who We Are
Wisemedia is a digital infrastructure and SaaS solutions company based inlda, West Bengal, India, founded by Indradeb Sharma. We operate at wisemediaindia.com and can be reached at info@wisemediaindia.com.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, phone number (WhatsApp) when you fill our contact or enquiry form
- Business name, website URL, and project details shared during consultations
- Payment information (processed securely via Razorpay — we do not store card data)
- Communications you send us via email, WhatsApp, or our contact forms
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and referral source (via Google Analytics)
- Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
We may receive information from social media platforms (LinkedIn, Instagram, Facebook) if you interact with our ads or profiles.
3. How We Use Your Information
- To respond to your enquiries and provide customer support
- To deliver the services you have purchased or subscribed to
- To send project updates, invoices, and important service notifications
- To send marketing emails (only with your consent — unsubscribe anytime)
- To improve our website, services, and user experience
- To comply with applicable Indian laws and regulations
- To prevent fraud and protect the security of our platform
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your data under these legal bases:
- Contract performance — to deliver services you have subscribed to
- Legitimate interests — to respond to enquiries and improve our services
- Consent — for marketing communications (you may withdraw anytime)
- Legal obligation — to comply with applicable laws
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information only with:
- Service providers: Hosting providers, payment processors (Razorpay), email services, and analytics tools that help us deliver our services
- Legal requirements: When required by law, court order, or government authority in India
- Business transfers: In the event of a merger or acquisition, your data may transfer to the new entity with prior notice
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Active client data: Retained for the duration of our relationship plus 3 years
- Enquiry data: Retained for 12 months if no contract is signed
- Financial records: Retained for 7 years as required under Indian accounting law
- Marketing data: Until you unsubscribe or request deletion
7. Cookies
We use cookies to improve your experience on our website. Types of cookies we use:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Google Analytics to understand how visitors use our site (anonymised)
- Marketing cookies: Facebook Pixel and Google Ads for ad performance (only if you consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Rights
Under applicable Indian data protection law (IT Act 2000 and DPDP Act 2023) and GDPR (for EU residents), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data ("Right to be Forgotten")
- Object to or restrict certain types of processing
- Withdraw consent at any time (for consent-based processing)
- Lodge a complaint with a supervisory authority
To exercise any of these rights, email us at info@wisemediaindia.com. We will respond within 30 days.
9. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure data storage, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. If you suspect a security breach involving your data, please contact us immediately.
10. Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal information.
11. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email (if you are a client) or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us